Product Maintenance Manual

1. Product Overview

Specific product information can be found in the manual included with the product packaging.

2. Safety Precautions

Pre-use Check:Ensure all components are working properly and the battery is fully charged.

Operational Safety:Wear a helmet and other safety gear, and follow traffic rules.

Maintenance Safety:Disconnect the power supply during maintenance and use appropriate tools and equipment.

3. Regular Maintenance

Daily Checks

  • Brake System:Ensure brakes are responsive and free of abnormal sounds.
  • Tires:Check tire pressure and wear, maintaining proper tire pressure.
  • Battery:Check the battery level and ensure good contact.

Monthly Checks

  • Lights and Horn:Ensure all lights and the horn are functioning properly.
  • Frame and Handlebar:Check for any looseness or damage.

Quarterly Checks

  • Motor and Drive System:Clean and lubricate, and check for abnormal sounds and wear.
  • Electrical System:Check all wires and connectors for aging or looseness.

4.Repair Guide

Common Issues and Solutions

  • Electric scooter won’t start:
    • Check the battery level and contact points.
    • Check the power switch and fuse.
  • Brakes are not responsive:
    • Adjust brake lines and brake pads.
    • Check brake fluid (if hydraulic brakes).

Key Component Replacement Steps

  • Battery Replacement:

Disconnect the power and remove the old battery.

Install the new battery, ensuring secure connections.

Test the new battery for proper operation.

  • Tire Replacement:

Loosen the tire nuts and remove the old tire.

Install the new tire and adjust the tire pressure.

Secure the tire nuts, ensuring stability.

5.Warranty Terms

Warranty Coverage

The warranty covers product failures due to material or workmanship defects. Specific warranty coverage includes but is not limited to the following components:

  1. Battery:Covers performance and lifespan issues such as significant capacity reduction and inability to charge.
  2. Motor:Covers performance issues such as failure to operate and abnormal noise.
  3. Controller:Covers malfunctions such as failure to control the scooter’s start and speed adjustment.
  4. Frame and Handlebar:Covers structural issues such as breakage and deformation.
  5. Electrical System:Covers failures such as wire aging, loose connectors, and short circuits.

Warranty Period

The warranty period starts from the date of purchase and is as follows:

  • Entire scooter:12 months from the date of purchase.
  • Battery:12 months from the date of purchase.
  • Motor:12 months from the date of purchase.
  • Controller:12 months from the date of purchase.
  • Frame and Handlebar:12 months from the date of purchase.

User Maintenance Obligations

To maintain the warranty’s validity, users must adhere to the following maintenance obligations:

  1. Regular Maintenance:
    • Perform daily, monthly, and quarterly checks and maintenance as suggested in the product manual.
    • Regularly clean and lubricate key components such as the motor and drive system.
  2. Proper Use:
    • Follow safety precautions, avoiding overloading and misuse.
    • Adhere to battery usage guidelines, avoiding overcharging or deep discharging.
  3. Timely Repairs:
    • Contact professional repair personnel or authorized service centers if any abnormalities are found.
    • Unauthorized disassembly or modifications will void the warranty.
  4. Retain Proof of Purchase:
    • Keep the purchase receipt and warranty card as proof for warranty services.

Non-Warranty Conditions

The following conditions are not covered by the warranty:

  1. Normal Wear and Tear:Such as tire wear and brake pad wear.
  2. Man-Made Damage:Damage caused by collisions, falls, water ingress, etc.
  3. Unauthorized Repairs or Modifications:Failures resulting from self-repairs or modifications.
  4. Force Majeure:Damage caused by natural disasters such as earthquakes, fires, floods, etc.

Warranty Service Procedure

  1. Contact Customer Service:If the product has an issue, contact the company’s customer service department with the purchase receipt, warranty card, and a description of the issue.
  2. Replacement Parts:The customer service department will arrange for new parts based on the nature of the problem.
  3. Repair Follow-Up:The customer service department will keep in contact with the user during the repair process and update on the repair status.
  4. Repair Completion:The company will notify the user once the repair is completed.

6.Customer Service Information